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Company Description At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 Company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 8,350 employees in more than 230 offices in the United States, Canada, Mexico, Europe, Asia, South America, Australia, and the Middle East. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 35,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.
Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. You'll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers. Position Description The Customer Operations Coordinator will insure operational excellence by supporting both internal and external customers. This will be accomplished by following set procedures, while continually seeking ways to improve and fine-tune the operational process with each customer. Responsibilities - Answer incoming customer calls - Build customer relationships to help sales grow the business - Communicate operational issues to the customer - Provide the customer with proactive daily operational reporting - Monitor problem loads - Gather and communicate information for proper problem resolution - Follow problems through to completion while providing follow up documentation - Train new employees to insure continued growth and success of the operations group Preferred Qualifications - Education: Bachelor's Degree Preferred - Experience: 2 years Operations or Customer Service Experience - Strong Written and Verbal Communication Skills - Ability to Prioritize and Manage Time Effectively - Strong Customer Service Skills - Attention to Detail - Strong Problem Solving Skills - Ability to Follow Guidelines Based on Individual Customer Needs Benefits We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company. Equal Opportunity Employer C.H. Robinson Worldwide, Inc. Equal Opportunity / Affirmative Action Employer