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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
74435977
Company Name:
Schneider National, Inc.
Job Location:
Green Bay, WI US
Job Category:
Transportation & Logistics
Customer Service Representative
Job: Customer Service Representative - IRC49308
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Description
Job Title Customer Service Representative
Location Green Bay, WI, US
Organization Name Logistics-Transportation
Company Description
Brief Description
JOB SUMMARY: The role of the Customer Service Representative (CSR) is to manage customer needs for our Schneider Intermodal Business. This is accomplished by having a comprehensive understanding of all pertinent Port drayage procedures and systems. Responsibilities include soliciting transactional business, building orders, resolving problems and building a solid working relationship with assigned customers in order to understand their total service needs.
Detailed Description
DUTIES AND RESPONSIBLITIES: 1. Communicates effectively with customers, field operations, warehouse operations team, accounting associates, sales associates, drivers, and other internal personnel 2. Takes complete ownership of customer service from order to cash beginning to end 3. Develop and maintain relationships with customer base 4. Solicit transactional business based on business needs 5. Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner. 6. Anticipates problems and acts pro-actively to solve them. 7. Participates in continuous improvement projects to support customer's needs. 8. Ensures all dray service processes and data is accurate and up to date. 9. Responsible for building and maintaining accurate customer orders and invoicing. 10. Responsible for monitoring HOT and HOLD flagged freight for the customer. 11. Ensures all computer information is accurate and up to date 12. Ensures all billing information is accurate and up to date 13. Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency. 14. Provides back up support to other CSR's on the team to eliminate any customer hold time or service issues. 15. Serve as a positive role model for other team members providing support and enthusiasm.
Job Requirements
EXPERIENCE AND SKILL REQUIREMENTS:
1. Schedule flexibility to incorporate business required overtime, alternate shift, and weekend hours as needed. 2. Post high school education preferred 3. Customer account management experience in a transportation preferred but not required 4. Excellent communication and listening skills 5. Strong problem solving and analytical skills 6. High tolerance for stress 7. Good attention to detail 8. Planning and organization skills
