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Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
Categories: Customer Service Management, Customer Service Support, Sales Agents, Sales Management, Sales Representatives, Sales Support Vector Marketing is a North American firm established in 1981. We have part time as well as some full time work opportunities ...
For your reference, we have included the original job posting below.
Customer Service Representative - Part Time
Job Number:
25029417
Company Name:
A. Duie Pyle Companies
Job Location:
WEST CHESTER, PA US
Job Category:
Transportation & Logistics
Customer Service Representative - Part Time
Customer Service Representative - Part Time
Job Code: 1088-3 Division: West Chester Location: WEST CHESTER, PA US Travel Involved: None Job Type: Part Time Hours: 9 am - 5 pm, ability to cover earlier and later shifts as needed based on department needs. Job Level: Entry Level Education: High School or equivalent Skills: Customer Service ->Phone Support, Face-to-Face Support, Frontline Support, Call Center, Retail Administrative Support ->Heavy Phones, Reception/Greeting
Category: Clerical Secretarial,Clerical Secretarial - Part Time,Customer Service Position Summary:
Position Description: Customer Service is the main point of contact for all Customer needs. CSRs predominantly interact with Customers (both internal and external) via phone, fax and e-mail to provide information in response to inquiries, to resolve issues, and to handle requests. CSRs must be knowledgeable in all facets of our company to provide World Class Service to our Customers. They interact with people from every department, and it’s critical for them to know where to direct a Customer when the need arises. CSRs must handle multiple tasks / assignments at once, be adaptable to change, be flexible to meet business needs, retain a significant amount of information, work well within a team as well as independently and be committed to continuous improvement. Ideal CSR candidates consistently go above and beyond to ensure Customer satisfaction. They demonstrate professionalism, empathy, exceptional listening skills, strong attention to detail, a sense of urgency, strong written and verbal communication skills, a positive attitude, good judgment and problem solving skills, the ability to stay calm under intense pressure and excellent follow-up skills. Position Responsibilities: - Schedule pick-ups; trace shipments; provide shipment ETAs, rate quotes and freight charges; coordinate with internal departments as well as partners / delivery agents / brokers / container stations to schedule shipments and handle Customer issues; schedule delivery appointments; make proactive courtesy calls; handle reconsignments; coordinate communication with Customers, Drivers and A/R regarding Driver Collect and C.O.D. shipments; ensure accurate billing of shipments; compile and deliver custom reports; perform daily audits of reports, etc. - Use multiple resources, reports, data and systems to provide proactive care for Customers. - Document all Customer interactions for tracking purposes. - Assist Customers with “My Pyle” registration and utilization of our web site. - Understand and follow all processes and adhere to company policies. - Meet the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts Per Hour). - Participate in on-going training, focus groups, meetings and process improvement initiatives. - Contribute to the completion of special projects. - Leadership may assign other duties as necessary.
Requirements
- At least 2 years of experience working with Customers - Experience in a fast paced, changing work environment - Must believe in and support the A. Duie Pyle Core Values - Basic typing skills - Computer literacy in a Windows based environment - Knowledge of MS Word, Excel and Outlook - Experience using e-mail and the internet - Must be able to meet both quantitative and qualitative objectives - Ability to prioritize tasks and meet deadlines independently - Scheduling flexibility to meet the needs of the business, including early morning hours, evening hours and non-traditional holidays (6:30 am – 7 pm scheduling flexibility desired) To submit your resume for this job, select how you heard about the job and then click the "Submit Your Resume"
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