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Export Customer Service Agent - Maersk Line, Antwerp, Belgium
Job Number:
41778284
Company Name:
Maersk
Job Location:
Antwerp, BE
Job Category:
Transportation & Logistics
Export Customer Service Agent - Maersk Line, Antwerp, Belgium
Export Customer Service Agent - Maersk Line, Antwerp, Belgium Job overview The role of the export customer service representative is to take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements.
Key responsibilities . Act as a primary point of contact for customers; be the customer advocate internally in Maersk Line. . Be fully responsible for customer satisfaction; manage all customer facing activities. . Build strong relationships with customers, gain an understanding for their business and service needs and leverage this to engage in discussions about new business opportunities and competitor/market intelligence. . Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and issue resolution ownership. . Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. . Act in line with set targets. Drive continuous improvements opportunities. . Always behave in a manner consistent with and loyal to the A.P. Moller-Maersk values.
Personal Competencies As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer. You have a bachelor degree (ideally in Logistics Management) or have gained relevant experience in the maritime industry and/or within customer service. You have an excellent knowledge of Dutch and English; knowledge of French is a plus.
Contact information:
For more information on this job, you can contact: - An Bruneel, Customer Service Supervisor export: +32 3 205 3838 - Nele Bastijns, HR Consultant: +32 3 205 1640
About the company:
Maersk Line - a key player in global trade Maersk Line is the world leader in container transport, operating in more than 125 countries worldwide and employing over 21,000 colleagues. We offer attractive career opportunities to internationally-minded people in a wide variety of positions: from sales and customer service, via management, finance, processes to classic shipping operations and a host of other fields. Our philosophy could be defined as unity through diversity; we strive to be locally relevant and globally efficient, firmly rooted in the core values that have been ours for more than 100 years. With hundreds of container vessels operating around the clock, we want to act responsibly to improve our environmental performance and impact. This means constantly improving processes and developing technologies to be more energy efficient, eliminate waste and reduce emissions. We engage actively in the communities we serve - our Corporate Social Responsibility focus is on education and humanitarian aid, which we channel through a multitude of local projects executed in close collaboration with NGOs and the relevant authorities. Maersk Line is part of the A.P. Moller - Maersk Group which employs over 120,000 people across a varied range of container services, energy, offshore & shipping and retail activities.
