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For your reference, we have included the original job posting below.
Front Desk Agent
Job Number:
41994021
Company Name:
Hilton Worldwide
Job Location:
Sharjah, AE
Job Category:
Transportation & Logistics
Front Desk Agent
What will my position be? Front Desk Agent
What team will I be part of? Front Office
Who will I report to? Shift Leader / Front Desk Manager
Hotel Hilton Sharjah
Location Sharjah
Country UAE
Hours of Work 54 hours per week
Salary competetiveWhat is the Hotel Like?
This landmark property in Sharjah with 259 rooms, currently being re-flagged as 'Hilton Sharjah', will feature four F&B outlets including an all-day dining restaurant, two specialty restaurants and a lobby lounge. To accommodate Sharjah's strong meetings and conference demands, the hotel will have five boardrooms, one ballroom with a capacity for 400 and a business centre. Leisure facilities include a health club, squash court and two pools. Car parking and helipad also available
What will I be doing?
The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest's first impressions of the hotel so everything must always be at it's very best. Specific responsibilities include: * Welcome and check in of guests, including processing of group arrivals * Check out departing guests using the hotel's accounting system * Be seen as a main point of contact for guests, dealing efficiently with enquiries and any complaints * Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events * Maximise Sales revenues through up selling and marketing programmes * General switchboard duties including taking of reservations * Project a professional manner with an emphasis on hospitality and guest serviceWhat are we looking for?
* Front Office experience in the hotel / leisure / retail sector * Calm, efficient and organised * Excellent personal presentation and communication skills * A passion for delivering exceptional levels of guest serviceWhat benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement; membership of The Hilton Club which provides reduced room rates in our hotels plus discounts on a whole range of products and services; and a range of other excellent benefits that you would expect from a global Hotel organisation.
