• Contact Center Supervisor - Las Vegas, NV

    ActionLink Services LLC Las Vegas, NV 89102

    Job #1831126958

  • Contact Center Supervisor - Las Vegas, NV


    The Contact Center Supervisor (CCS) provides guidance and instruction to a designated team of Contact Center Agents. Additionally, the CCS serves as the primary point of contact for assigned CC personnel for matters regarding scheduling, technical issues, and day-to-day operational concerns. This individual reports to the Account Director.

    Position Qualifications:

    • Minimum requirement of high school diploma or equivalent

    • Outbound call center experience a plus

    • Previous remote management experience a plus

    • Direct retail experience a plus

    • Excellent verbal and written communication skills

    • Proven time management and organization skills

    • Proficient in Microsoft Office

    • Flexible schedule

    • 17-18/hr plus bonus opportunity

    Position Duties:

    • Able to fulfill all regular duties of a Contact Center Agent

    • Prepare the weekly schedule for the CCA

    • Within the weekly schedule, prepare the daily division of labor to ensure all necessary tasks are covered

    • Coordinate and lead the training for new CC personnel

    • Coordinate and lead ongoing training for CC personnel

    • Review submitted call notes for issues that warrant escalation

    • Review Agent calls, either live or recorded, for quality control purposes

    • Other duties as assigned

    Working Environment

    Home Office with high-speed internet connectivity in a distraction-free environment.

    Physical Requirements :

    • Must be able to travel as needed by vehicle and/or plane.

    • Must be able to use a computer, phone, and other standard office equipment.

    • Must be mobile and able to sit and/or stand for four (4) hours.

    • Must be able to lift 30 lbs.

    • Access to high-speed internet and a quiet "home office" space.

    ActionLink is an equal employment opportunity employer. We consider all job applicants solely on the basis of job-related qualifications. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, military status, citizenship, age, disability or any other status protected by law.