Contact Center Supervisor - Las Vegas, NV
Location NV - LAS VEGAS-HENDERSON
The Contact Center Supervisor (CCS) provides guidance and instruction to a designated team of Contact Center Agents. Additionally, the CCS serves as the primary point of contact for assigned CC personnel for matters regarding scheduling, technical issues, and day-to-day operational concerns. This individual reports to the Account Director.
Minimum requirement of high school diploma or equivalent
Outbound call center experience a plus
Previous remote management experience a plus
Direct retail experience a plus
Excellent verbal and written communication skills
Proven time management and organization skills
Proficient in Microsoft Office
17-18/hr plus bonus opportunity
Able to fulfill all regular duties of a Contact Center Agent
Prepare the weekly schedule for the CCA
Within the weekly schedule, prepare the daily division of labor to ensure all necessary tasks are covered
Coordinate and lead the training for new CC personnel
Coordinate and lead ongoing training for CC personnel
Review submitted call notes for issues that warrant escalation
Review Agent calls, either live or recorded, for quality control purposes
Other duties as assigned
Home Office with high-speed internet connectivity in a distraction-free environment.
Physical Requirements :
Must be able to travel as needed by vehicle and/or plane.
Must be able to use a computer, phone, and other standard office equipment.
Must be mobile and able to sit and/or stand for four (4) hours.
Must be able to lift 30 lbs.
Access to high-speed internet and a quiet "home office" space.
ActionLink is an equal employment opportunity employer. We consider all job applicants solely on the basis of job-related qualifications. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, military status, citizenship, age, disability or any other status protected by law.