Jet Aviation • Miami, FL 33126
Job #2683941559
Jet Aviation Staffing - FBO Operations Manager
Miami, FL, US
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Management
Requisition Id: 2576
Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry's most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.
Position:Operations Manager
Job Overview:
The Operations Manager directs and oversees all aviation operations around the FBO to guarantee every operation is conducted with the highest level of safety and exemplary experience all around our FBO. They will have and continue to earn vast experience in general aviation, aircraft handling, aircraft fuel quality control, health, safety, security, and environmental. Most of the work is conducted in areas airport operations area (AOA) with high levels of noise decibels, multiple and significant weather conditions, live aircraft engines including active jet engines and spinning propellers.
Responsibilities and Duties:
The Operations Manager role extends to all areas of the FBO.
climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Occasionally required to lift and/or move up to 50 pounds
Manage and direct personnel engaged in providing a variety of service requests, safety, and problem
resolution
are provided in advance and may include days, nights, weekends, holidays, and overtime as requested by
management; team member should maintain flexible availability.
rewarding and disciplining employees; addresses complaints and resolves problems.
Company policies and procedures
Manages security all around the FBO.
Establishes and maintains great working relationships with customers, vendors, and all others that
conduct business with the FBO.
FBO areas.
irregularities via prompt corrective actions that also seeks prevention moving forward.
relevant laws.
procedures or governmental regulations.
communicators, and in various forms of writing such as data entry, email and hand-written documents
Manage and conduct Aircraft Fuel Quality Control operations for the FBO
Manager and maintain Health, Safety, Security, and Environmental requirements for the FBO
Direct involvement in budgeting process for Operations Department.
Monitors and controls expenses, man-hours and inventory.
Coordinate and facilitate transportation as needed for customers by vehicle to and from airport terminal
and local hotels as needed.
Assist with planning, organizing and preparing for company or customer events.
Transport crew, passengers or VIP's to and from the facility to hotels, restaurants and commercial
terminal when necessary.
entertainment, etc... Assist with personal reservations when required.
Escort and transport crew and passengers to and from aircraft when necessary.
Facilitate and assist, when necessary, customers with loading and unloading baggage.
Resolve customer requests, questions and concerns regarding the Company's services or products.
Recognize frequent customers, so as to deliver personalized and efficient service with each visit.
Ensure all departing aircraft have all requested services and amenities.
Create memorable first impressions for customers through personal interaction and unique
experiences, which add value to their overall satisfaction
Anticipate the needs of customers and follow through to ensure all needs are met.
Exemplifies and acts as a model customer service employee with a leading example of principles,
attitudes, knowledge, etc.
Drive cars, golf carts, vans, and other similar vehicles.
Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii)
immediately speak up and/or point out observed safety concerns to all stakeholders
for the customer's arrival
Wears and promotes others to wear Personal Protective Equipment
Proficiency in computer systems such as internet, email, word, typing, and ability to learn other software.
Work well as part of a team, get along with others, understand and follow lawful directions and instructions
the first time, follow all company policies and procedures, and ask questions to clarify instructions
professionalism and always with a sense of cultural awareness and sensitivity
Ability to prioritize and perform multiple tasks simultaneously
Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa
Ability to stand for long periods of time.
Qualifications:
experience and/or training; or equivalent combination of education and experience.
Minimum of 18 years of age
A valid state driver's license
A professional appearance
Must possess strong interpersonal, oral and written communication skills.
Proficient with personal computers and Microsoft office products.
Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance
of an airport security badge, and be insurable by the company's applicable insurance policies
Ability to successfully and timely complete training programs
Strong verbal and written English communication skills
Ability to work flexible schedules and in various weather conditions
Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions,
Preferred:
(1) one to (2) two years of experience and/or training in aviation, FBO, hospitality, customer service or
another related field
General aviation experience preferred.
Preferred: Spanish fluency, French fluency
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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