'American’s response was lacking, to be kind'

Computer problems at an American Airlines subsidiary during the past week forced the dominant carrier at Charlotte Douglas International Airport to cancel 2,000 flights, an amount equal to 43 percent of all daily traffic. A spokesperson for the airline earlier this week estimated between 70 and 150 regional routes operated by American-owned PSA Airlines were scrapped starting Thursday. Instead, the actual number of sidelined flights turned out to be much higher, equal to an average of 285...